Terms & Conditions

1. Client Agreement
   We request all clients to sign a client contract and confidentiality/non-disclosure agreement before the commencement of work. We will send the Terms and Conditions along with your quotation. We reserve the right to decline work for any client if we find material to be illegal or offensive.

2. Projects
   OnlinePathway will always provide a project quotation whether it is a small or large project. We require an advance deposit of 50% of the estimated project fee. Upon completion of the project, we will issue an invoice with a detailed breakdown of expenditure, less the deposit. The invoice is due upon receipt. Full payment is due prior to release of work product(s).

3. Retainer Packages
   OnlinePathway can offer a retainer package if you need support on a regular basis so that you can get the benefit of a discounted fixed rate per month. We will require you to pay a retainer fee in advance by the 15th day of the month prior to the month of service being paid for.

4. Payment Method
   OnlinePathway prefers to receive payments via credit card through PayPal. However, we will consider other payment methods based on individual case basis.

5. Method of Delivery
   OnlinePathway delivers work primarily via email or fax. If a client prefers to use CD or 1st class post, we will be able to do so (subject to an additional fee).